How do I reset my password?
You can reset your password on the "Forgot Password" page. Enter the email address associated with your account. You'll receive a reset link within a few minutes. Check your spam/junk folder if you don't see it.
How do I create a new account?
Visit our homepage and click "Sign Up." You can register with your email address or sign in with Google. If you're an educator, select the "Educator" option during signup to access education-specific features. You'll receive a confirmation email to verify your account.
How do I change or update my email address?
Log in to your account and go to Settings > Account. Click "Change Email" to edit it. You'll need to verify the new email address before the change takes effect. If you can't access your current email, contact support for manual assistance.
How do I delete my account?
Go to Settings > Delete Account. This action is permanent — all your bookmarks, annotations, highlights, and tags will be removed and cannot be recovered. If you want to keep your data, export it first (see "How do I export my bookmarks?" below).
I can't log in to my account. What should I do?
First, try resetting your password using the "Forgot Password" link. If that doesn't work, make sure you're using the correct email address — try any alternates you might have used during signup. Clear your browser cache and cookies, then try again. If you're still locked out, contact support with your account email.
How do I get a refund for a charge?
Contact support with your account email and the approximate date of the charges. We'll verify the duplicate and process a refund within 5–10 business days. Please include any transaction IDs or screenshots from your bank statement if available.
How do I cancel my subscription?
To cancel your subscription, go to Settings. Your access continues until the end of your current billing period. You won't be charged again after cancellation. Your saved data (bookmarks, annotations, tags) remains accessible in read-only mode on the free tier. You can reactivate anytime.
How do I get an invoice for my subscription?
You'll automatically receive a payment receipt after your purchase. If you need a custom invoice with specific details (company name, tax ID), contact support with the required information and the billing period.
How do I upgrade my plan?
Go to the Plans page, select your new plan and confirm. Upgrades take effect immediately — you'll be charged a prorated amount for the remainder of your billing cycle.
My tags have disappeared. How do I recover them?
Tag loss can sometimes occur after a sync conflict or extension update. First, try logging out and back in — this forces a fresh sync from the server. If the issue persists, contact support with your username and the approximate date when tags went missing.
How do I export my bookmarks?
To export, go to Tools > Export. Several formats are available, allowing you to include content such as URLs, titles, tags, annotations, and highlights. Select the format that best suits your requirements.
How do I use tags effectively?
Tags help you organize and find bookmarks quickly. When saving a bookmark, add relevant tags in the tag field (comma-separated). Use consistent naming — pick either singular or plural and stick with it. You can manage all your tags: rename tags, merge duplicates, or delete unused ones. Tags are also searchable from the main search bar.
My tag search isn't returning results. What's wrong?
For searches with special characters, try enclosing your search term in quotes. If the problem continues, contact support for help.
How do I access my annotated articles and highlights?
All your annotations and highlights are saved automatically. Access them from your Library by clicking "Annotated" in the left sidebar. Highlights are also visible when you revisit the original webpage with the browser extension active.
The Chrome extension isn't working. How do I fix it?
Try these steps in order: (1) Make sure the extension is up to date — go to chrome://extensions, enable Developer Mode, and click Update. (2) Remove and reinstall the extension from the Chrome Web Store. (3) Clear your browser cache. (4) Check that you're logged in — click the extension icon and verify your account is connected. (5) If you're on a corporate network, check if your IT department blocks browser extensions.
If the issue persists, contact support for help.
The Firefox extension isn't working. How do I fix it?
Try these steps: (1) Update Firefox to the latest version. (2) Go to about: addons, find the extension, and click the refresh/update button. (3) Remove and reinstall from Firefox Add-ons. (4) Disable other bookmark-related extensions that might conflict. (5) Try in a new Firefox profile to rule out corruption.
How do I use the Diigolet bookmarklet?
Diigolet is a lightweight alternative to the full browser extension. Drag the Diigolet button from our tools page to your browser's bookmark bar. Click it on any webpage to save, tag, highlight, or annotate. It works on any browser that supports bookmarklets.